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FAQWhat does data recovery mean? Data recovery is the process of salvaging data which was previously inaccessible by normal methods. File deletions, formats, corruptions, hard disk crash can all lead to the need for data recovery. What causes data loss? There are a variety of reasons (or combinations) which may lead to data loss. Among the most common causes that contribute to data loss are:
How do I know my hard disk has actually failed? Hard disk failure is characterised by one or a combination of symptoms which include:
Where and how do I contact your company? How do you charge your data recovery services? How long will the evaluation or diagnostic process take? Evaluation will be done on a first come first serve basis. My data is highly confidential, what assurances do I have that you will preserve its confidentiality? We keep all submitted information, files and data in strict confidentiality and will not disclose, transfer, duplicate, reproduce, retain, resell or in any way use all or any part of the information, files or data submitted to us. Strict measures will be taken to safeguard and protect all information, files or data while they are in our possession. All information, files and data in our possession will be destroyed after 5 working days upon handing over the recovered data to the customers and upon customer's full payment of recovery services. We are open to signing any non-disclosure agreements with our customers. Do I have to pay if ADRC fails to recover my critical data ? We have a “no data no charge” policy. This simply means if you do not get the data you want, you don’t pay at all. If important data is inadvertently deleted, can I continue using the computer (or any other data storage media)? Do not use the PC or notebook and switch off the unit at once! In fact , all activity should be stopped immediately, otherwise you are running the risk of losing important data permanently. Can I use chkdsk/scandisk when I am prompted by my computer to fix some irregularities in the system? If you lose data, anything you do after that will be detrimental to any data recovery attempts later. So, just stop using your computer and send it in for recovery There are so many so called data recovery service providers, how do I choose the right one? Choosing the right data recovery service provider is essential, as what you are handing over to them is your very own data, which might be confidential and personal.
What is your success rate? We would, but in the grand scheme of things if you are the unlucky few who do not get their data recovered, it wouldn’t matter. You don’t get your data back, so what does the success rate matter? However, what we can tell you is how likely you are to get your data back in various data loss situations. A lot of such recovery rates are based on a certain disk model or category of recovery. You may want to know that recovery of 2.5" notebook drive has a far better chance than 3.5" desktop drive. Certain disk models are more favourable than the other due to some technological differences. In some disk models, nearly 100% recovery rate is possible. In others, it could be less than 10%. In logical cases (deletion, format, etc), you have a high chance of recovery PROVIDED that you do not use the computer after. If you do, there is a possibility that the recovery is partial, if at all. Hardware related recoveries however, are a different matter together. Success depends on the extent of damage, how extensive the damage is, what media that has suffered failure. Can I still recover my important data from the hard disk which is infested with bad sectors? Yes you can. Just stop using the media first. What exactly is head crash or hard disk crash? The inner workings of a hard disk are such that the read-write head FLOATS above the platters (where your data is stored) during operation at the amazing height of 0.5 microinches! Your hair in comparison is over 2,000 microinches. When hard disk crash happens, the read-write head will literally crash on the platter and with it physical bits of the platter. Data is literally, physically scraped off. Does data recovery software work as advertised? It all depends on the nature of the data loss. Hardware related failures are impossible to recover with data recovery software. However, if the data loss is logical in nature, you can use data recovery software. Take care however, that you do not accidentally delete your data permanently. What should I do if I decide to go for data recovery now?
How should I pack the damaged hard disk? Take care of your hard disk like you would an egg. Both are fragile, and both require care and protection to carry around.
What information should I submit for evaluation and subsequently, data recovery? Your contact information for a star would be nice. Also, we need the circumstances of you data loss, in as much detail as possible. e.g. Deletion of file and emptying the recycle bin.
What charges do I incurr if recovery is unsuccessful? There is no evaluation fee but if the user opts to cancel the job after receiving our quotation, a cancelation fee will be imposed. |
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